Trenz Electronic GmbH Support Forum

Trenz Electronic Products => Trenz Electronic FPGA Modules => Topic started by: edunbar on October 20, 2016, 04:05:43 AM

Title: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 20, 2016, 04:05:43 AM
I've recently ordered this board off digikey, and with the build out of the box I am having intermittent USB issues.

Most times, I receive a message that I am unable to enumerate my USB device.  Maybe 1 out of 10 tries, I will get the USB drive to be recognized.

I've tried with 4 different USB drives with similar results.  All the USB drives work with an older -QF board I have available.

Is this a known issue with the version of Petalinux that ships with this board? 

Guidance on how I resolve this?
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 20, 2016, 09:20:25 AM
Hi,
normally it should work. Can you try it with the prebuilt files from our reference project:
https://shop.trenz-electronic.de/en/Download/?path=Trenz_Electronic/TE0720/Reference_Design/2016.2/test_board

Prebuilt Boot.bin and uimage.ub are included in the larger zip file.
The reference design include also a PetaLinux project with all necessary setting.

Here are also some other links to our Wiki with a general description of the project delivery:
https://wiki.trenz-electronic.de/display/PD/Project+Delivery#ProjectDelivery-QuickStart

br
John
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 20, 2016, 03:38:17 PM
That doesn't seem to work for me...

Quotelinux login: root                                                               
Password:                                                                       
login[1098]: root login on 'ttyPS0'                                             
root@linux:~# usb 1-1: new high-speed USB device number 3 using ci_hdrc         
usb 1-1: device not accepting address 3, error -110                             
usb 1-1: new high-speed USB device number 4 using ci_hdrc                       
usb 1-1: device not accepting address 4, error -71                             
usb 1-1: new high-speed USB device number 6 using ci_hdrc                       
usb 1-1: device not accepting address 6, error -110                             
usb 1-1: new high-speed USB device number 7 using ci_hdrc                       
usb 1-1: new high-speed USB device number 8 using ci_hdrc                       
usb 1-1: new high-speed USB device number 9 using ci_hdrc                       
usb 1-1: device not accepting address 9, error -110                             
usb 1-1: new high-speed USB device number 10 using ci_hdrc                     
usb-storage 1-1:1.0: USB Mass Storage device detected                           
scsi host0: usb-storage 1-1:1.0                                                 
usb 1-1: USB disconnect, device number 10                                       
usb 1-1: new high-speed USB device number 11 using ci_hdrc                     
usb 1-1: new high-speed USB device number 12 using ci_hdrc                     
usb 1-1: new high-speed USB device number 13 using ci_hdrc                     
usb 1-1: device not accepting address 13, error -110                           
usb 1-1: new high-speed USB device number 14 using ci_hdrc                     
usb 1-1: device descriptor read/8, error -110                                   
usb 1-1: device descriptor read/8, error -110                                   
usb usb1-port1: unable to enumerate USB device       

Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 20, 2016, 04:08:42 PM
Hi,

it should work with our images and boot.bin. So i think something should be wrong with your hardware.

You can send the defect board back and we send you a new one.

br
John

Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 21, 2016, 09:11:36 PM
 :o

Just got the RMA'd board today, and I cant seem to get it to work either...I performed the RMA through digikey

Using the image.ub from:
te0720-test_board-vivado_2016.2-build_07_20161018124647.zip\test_board\prebuilt\os\petalinux\default

and the BOOT.bin from:
te0720-test_board-vivado_2016.2-build_07_20161018124647.zip\test_board\prebuilt\boot_images\te0720_1cf\u-boot


Regards,
Pat Schneider
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 24, 2016, 08:45:24 AM
Hi,

i used the same Boot.bin and image.ub from te0720-test_board-vivado_2016.2-build_07_20161018124647 with a TE0720-02-1CF and a TE0703-05. And it works, see screenshot in the attachment.

So i will try to reproduce your error. You use a TE0720-03-1CF with a TE0703-05, can you send me all DIP-switch and Jumper settings, you used.

Best regards
John
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 25, 2016, 03:08:22 PM
S2 Settings:
S1-S3 -> towards SD card
S4-> have tried both boot options

J5, J8, J9, J10 -> M1.8V


Additionally, this carrier board has no issues when using an TE0720-03-2IF board not sourced through Digikey, only both of the -1CF boards which I have received through digikey.

Let me know if there is a better way to troubleshoot this issue.

Regards
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 25, 2016, 04:48:48 PM
Hi,

we can also use support@trenz-electronic.de for communication.

S1 and S2 functionality depends on firmware of the Te0703 CPLD, but has nothing to do with USB
With S3 you select the FPGA or the CPLD into the JTAG Chain
With S4 you select the Boot Mode -> towards SC card
J5,J8.. is only for FPGA Bank voltages and for some components, USB works with both voltages.

I tried your setting with a TE0720-02-1CF and i can't reproduced the error.  I get a Starter Kit, like yours, tomorrow and try it again.

I reply, when i finished the test.

br
John
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 25, 2016, 05:04:07 PM
Thank you John.

Being 0 for 3 in getting the USB to work on boards from the starter kit is frustrating to say the least.   >:(

Any assistance you can provide is helpful.

Regards
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 26, 2016, 01:55:01 PM
Hi,

I test one new TE0720-03-1CF-S from our warehouse. I used the provided power supply unit and did not changed the switch (all on) and jumper settings (1.8V). All as shipped.
USB works with the shipped images on the SD and also with the images from the reference design.

We will wait of your returned PCB from Digikey. If it's here, I will test it.

br
John
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 26, 2016, 03:50:25 PM
John,

Thanks for the update.

Digikey is sending you the one that I RMA'd?  Do you have a time-table for this?

I am interested in getting a running board as soon as possible, and can work to expedite this process if there is anything I can do.

I have two of these kits sitting on my bench which I am experiencing the same issues from (in addition to the one I sent back to Digikey for evaluation).

I've also tried other USB accessories (USB->RS422) which was recognized the first time it was plugged in, but not subsequent times.

Regards
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 26, 2016, 04:02:30 PM
Hi,

yes, we get your RMA'd.  And I  have no time-table for this.

br
John
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: JH on October 31, 2016, 04:04:42 PM
Hi,

we have received you PCB. And detect the same failure, if we used the shipped power supply unit.

If we use a laboratory power supply, it will be work correctly. But other modules running with the shipped power supply.

We try to find out, what's the problem. At the moment, you can try a a other power supply unit.

BR
John
Title: Re: TE0720-03-1CF-S from digikey USB drive issues
Post by: edunbar on October 31, 2016, 08:00:27 PM
Different supply has seemed to resolve it for my -CF boards not recognizing the USB.

Strange that the -IF boards were not affected by the supply as the -CF boards were.

Let me know what you find.