Hello again,
to clarify more, we use this project on another board with the same ZynqUltrascale+ part number and it works, so at this point we sure that our platform is with some incompatibility or misconfiguration, I guess there are some issues for TEBF0808-03 (the carrier board) which I think is not related to Vivado software or ZynqUltrascale+ chip.
Anyway, thanks for your quick support and help.