Author Topic: Problems programming my CYC1000  (Read 2328 times)

imuguruza

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Problems programming my CYC1000
« on: February 14, 2023, 09:09:44 AM »
Hi,
I have made a small prj in Quartus Prime 20.1 and now I want to upload the sof to the device.
I have installed the latest Arrow Programmer v2.5, FTDI chip drivers but the quartus programmer does not detect it.

If I go to device manager I can see it, it is listed as COM9:


https://pasteboard.co/EVCflPrajlCB.jpg

And if I execute ToolZ I can see that two devices are discovered, I assume they are the FPGA and the Flash mem:


https://pasteboard.co/3gY5uz4bu0C3.jpg

BTW, I am working in Win10

Any clue what's going wrong? It is pretty frustrating...

Thanks,
imuguruza
« Last Edit: February 14, 2023, 09:21:05 AM by imuguruza »

Thomas D

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    • Trenz Electronic GmbH
Re: Problems programming my CYC1000
« Reply #1 on: February 14, 2023, 02:52:13 PM »
Hi,
can you send me the serial number of your board (number on white sticker with QR code)?

In our Download area you can find the diagnostic tool "Arrow USB Programmer2 diagnostic Program for WinOS". Please download this tool, run it as administrator and send me the log:

Also take a look at the "Arrow USB Programmer2 Troubleshooting" pdf file:

br
Thomas

imuguruza

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Re: Problems programming my CYC1000
« Reply #2 on: February 14, 2023, 03:03:46 PM »
Hi Thomas,

Thanks for you fast reply.

I have gone through the doc ane everything looks fine, the regex part too...

I have run the troubleshooting exe with the board attached and I see 0 errors (check attached file)

The board's info:
TEI0001-03
A09950

imuguruza

imuguruza

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Re: Problems programming my MAX1000
« Reply #3 on: February 14, 2023, 03:11:08 PM »
Now I can see it in Quartus...
What a mistery...

imuguruza

Thomas D

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    • Trenz Electronic GmbH
Re: Problems programming my MAX1000
« Reply #4 on: February 14, 2023, 03:55:08 PM »
Good to hear that it's working now.

BTW... it's a MAX1000 board with MAX10 fpga and NOT a CYC1000 board.
(Edit: okay, I see you already changed the topic of your last post to MAX1000...)

br
Thomas

imuguruza

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Re: Problems programming my MAX1000
« Reply #5 on: February 14, 2023, 03:56:44 PM »
Yes, I do not why I have stated the subject as CYC1000...

imuguruza

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Re: Problems programming my MAX1000
« Reply #6 on: February 15, 2023, 08:30:05 AM »
Today happened the same....
It looks like it is a Quartus JTAG server problem, any clue how to solve this?

Thanks,
imuguruza


imuguruza

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Re: Problems programming my MAX1000
« Reply #7 on: February 15, 2023, 09:36:53 AM »
I have restarted the service and now is woking...
Hope it helps,
imuguruza

Thomas D

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    • Trenz Electronic GmbH
Re: Problems programming my MAX1000
« Reply #8 on: February 15, 2023, 10:15:53 AM »
Hi,
i had the same problem with the JTAG server some time ago, but unfortunately I don't remember exactly what I did to fix it...

Did you already set the startup type of the service "Altera JTAG server" to "Automatic"?
  • Press the Windows key on your keyboard, type the word services and press enter.
  • Open "Properties" of the "Altera JTAG Server" service and set the startup type to "Automatic".

br
Thomas