Driver not loading using Ubuntu 20.04

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tcmichals:
The USB Arrow driver is not found using Quartus. This was all working until I upgraded from 18.04 to 20.04.
lsusb
Bus 001 Device 019: ID 0403:6010 Future Technology Devices International, Ltd FT2232C/D/H Dual UART/FIFO IC

If I remeber right it use to have Arrow in the descriptor

Here is my udev file:
# Arrow-USB-Programmer
SUBSYSTEM=="usb",\
ENV{DEVTYPE}=="usb_device",\
ATTR{idVendor}=="0403",\
ATTR{idProduct}=="6010",\
MODE="0666",\
NAME="bus/usb/$env{BUSNUM}/$env{DEVNUM}",\
RUN+="/bin/chmod 0666 %c"

SUBSYSTEM=="usb",\
ATTRS{idVendor}=="0403",\
ATTRS{idProduct}=="6010",\
ATTR{interface}=="Arrow USB Blaster",\
ATTR{bInterfaceNumber}=="00",\
RUN="/bin/sh -c 'echo $kernel > /sys/bus/usb/drivers/ftdi_sio/unbind'"

lsusb -vd 0403:6010

Bus 001 Device 016: ID 0403:6010 Future Technology Devices International, Ltd FT2232C/D/H Dual UART/FIFO IC
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0403 Future Technology Devices International, Ltd
idProduct 0x6010 FT2232C/D/H Dual UART/FIFO IC
bcdDevice 7.00
iManufacturer 1 FTDI
iProduct 2 Dual RS232-HS
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0037
bNumInterfaces 2
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 500mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 255 Vendor Specific Subclass
bInterfaceProtocol 255 Vendor Specific Protocol
iInterface 2 Dual RS232-HS
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 255 Vendor Specific Subclass
bInterfaceProtocol 255 Vendor Specific Protocol
iInterface 2 Dual RS232-HS
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x04 EP 4 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Device Qualifier (for other device speed):
bLength 10
bDescriptorType 6
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
bNumConfigurations 1
can't get debug descriptor: Resource temporarily unavailable
Device Status: 0x0000
(Bus Powered)

I did:
sudo rmmod ftdi_sio
sudo rmmod usbserial
repeated the lsusb -vd 0403:6010 the output was the same.

If I use virtual box and start win10 dump the descriptor info, it has Arrow descriptor, serial number etc.

tcmichals:
Some more information running virtualbox win10:

diag tools:
Arrow USB Programmer2 Diagnostic Program V1.2

Reading version info.
- Operating system version number is 10.0.19041.
- Quartus version is 20.1.0.711.

Searching programmer hardware.
- Error. No programmer hardware found.

Reading registry entries for programmer DLL.
- Successful. TCK frequency is 20.000.000 Hz.

Searching programmer DLL.
- Successful. Programmer DLL installed properly.

Checking Altera JTAG server service.
- Service has been stopped successfully.
- Service has been started successfully.

Reading registry entries for FTDI driver configuration settings.
- Successful. FTDI driver configuration settings are OK.

Total errors: 1
Hit any key to exit program.
attached is screen shot of the FTDI app

JH:
Hi,

VM and JTAG can make trouble, that's maybe the reason why JTAG not works on your VM.

I use Win OS native only, so I can't help much with your Ubuntu 20.04 problem.

Did you check that your setup on 20.4 is still correct, we have some notes:
https://wiki.trenz-electronic.de/display/PD/Arrow+USB+Programmer#ArrowUSBProgrammer-Linux

and Arrow driver files includes additional notes:
http://www.trenz-electronic.de/fileadmin/docs/Trenz_Electronic/Software/Drivers/Arrow_USB_Programmer/Arrow_USB_Programmer_2.4/Arrow_USB_Programmer_2.4_linux64.zip

your rules looks like the same which arrow describes in the readme from the download. Did you checkedtthe VCP drivers are still removed?

br
John

tcmichals:
Installed WIN 10 on PC and install Quartus along with Arrow USB drivers and still not working.

Arrow USB Programmer2 Diagnostic Program V1.2

Reading version info.
- Operating system version number is 10.0.19041.
- Quartus version is 20.1.0.711.

Searching programmer hardware.
- Error. No programmer hardware found.

Reading registry entries for programmer DLL.
- Successful. TCK frequency is 20.000.000 Hz.

Searching programmer DLL.
- Successful. Programmer DLL installed properly.

Checking Altera JTAG server service.
- Service has been stopped successfully.
- Service has been started successfully.

Reading registry entries for FTDI driver configuration settings.
- Successful. FTDI driver configuration settings are OK.

Total errors: 1
Hit any key to exit program.

What else to try? is The eeprom wrong?

tcmichals:
I also tried the -c option on the tool.

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